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| Damaged Goods | | Delivery Times | | | | | | | | | | | | | | | | | | | | | Dispatch Times | | | | | | | | | | | | | | | Opening Times | | Further Product Information | | | | | | | | | | | | | Purchasing | | Out Of Stock Items | | | | | | | | | | | | | Searching | | Returns Policy | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Damaged Goods | If your order is damaged in transit please contact us within 14 days from date of receipt, if you accept a replacement you will not be liable for any carriage charges. If you wish to have a refund we will only pay for the outgoing carriage charge and you must pay the return carriage charge. We would advise you to check your items before signing for the delivery! Contact us via e-mail @ sales@sheppardsdiy.co.uk
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| | Coventry & Warwickshire Delivery Only | Certain products are unsuitable for delivery via our national carrier. These products are clearly marked with 'Delivery within Coventry only' and therefore can ONLY be delivered via our own vehicles. Areas covered by our vehicles: All areas within the CV post code. If you have any queries on delivery destinations please don't hesitate to contact us.
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| | Dispatch Address | We are only able to dispatch goods to the address that the credit/debit card used to make the purchase is registered to. All card addresses are verified once you reach the 'Checkout'.
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| | National | We aim to dispatch goods within 48 hours of receiving your order (Excluding Bank holidays, Christmas day and Boxing day). You will get a confirmation e-mail once your goods have been dispatched.
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| | Within Coventry | We aim to dispatch goods within the Coventry area within 48 hours, you will be contacted prior to delivery, so please make sure we get the correct contact details.
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| | Dispatch Times | We aim to dispatch deliveries within 48 hours unless otherwise specified. Please ensure we have the correct contact details as you will be contacted prior to delivery. Please ensure that you are able to receive goods at the pre-arranged time as failure to do so may result in a further delivery charge.
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| | Further Product Information | We try to give as much information as possible on all of our products, but if you have any specific queries please don't hesitate to contact us at: sales@sheppardsdiy.co.uk
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| | Opening Times | Monday - Friday 08:30 - 17:30 Saturday 08:30 - 17:30 Sunday 09:30 - 14:00
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| | Out Of Stock Items | If we are out of stock of any items we will contact you with an alternative or an approximate delivery date. At this point you will have the option of cancelling the order or placing the item(s) on a back order.
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| | Purchasing | Making a purchase is easy and secure. When you find the item you would like to purchase, click the 'Add to Basket' button. The Item will be added to your 'Shopping Basket' this is found on the right of the page, below the main website banner. When you have completed selecting the items you wish to purchase, click the 'checkout' button which is located in the 'View Cart' section where you will also have the option of increasing/decreasing quantities or removing items.
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| | Refund Policy | We will refund or exchange goods up to a maximum of 10 days after purchase. If you wish to return/exchange any goods you must first contact us via email at sales@sheppardsdiy.co.uk. Faulty goods: We aim to check all items prior to delivery and ensured that they are of good standard. If you find the goods to be faulty, they will be re-examined upon return. If the items are found to be faulty then a full refund or exchange will take place. We will cover the cost for carriage if the items are faulty. Unwanted goods: If you have received your order and are simply not happy with it, or it turns out to be the incorrect item, then you may send it back to us. So long as the item(s) are still in brand new condition and in the original packaging we will issue a refund including the original outgoing carriage charge. You will however, be liable for the return carriage cost. We would ask that the goods be dispatched within 10 days of receiving them. We do not accept returns on products made to order. This does not affect your statutory rights. Consumer Protection (Distance Selling) Regulations 2000. The customer has the right to cancel the purchase agreement upto 7 working days after receipt of the goods and receive a full refund.
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| | Worktop Returns | Due to strict regulation enforced by our suppliers we cannot give refunds for worktops/upstands/splashbacks that have been cut/modified/fitted. Please be sure to check items for any damages on delivery of the item to avoid any problems that may be faced if you find damage after the worktop has been cut or fitted.
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| | Searching | The easiest way to find what you're looking for is to search for it. The Product Search box is on the top right of every page. Keep it simple and try and enter one or two key words, don't worry about punctuation!
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| Privacy Statement | We are committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). We will collect information about you for the following purposes: - To display more relevant information for you on our home page.
- To contact you in future about special offers, competitions and news. You may opt-out at any time by logging in and changing your account settings.
- To allow you to use the extra features available for registered users.
Your details are held on record for use by Sheppard DIY only. The only information we will hold about you is: - Name
- Address (optional)
- Home Postcode
- Work Postcode (optional)
- Telephone Number (optional)
- Email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. Any inaccuracies will be corrected or deleted promptly. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored in your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
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