If any part of your order is damaged in transit please contact us within 72 hours from the date of delivery. If you accept a replacement for the damaged item, you will not be liable for any carriage charges. If you wish for a refund to be made, we will only cover the outgoing carriage charge and you must pay the return carriage charge. Please check your items before signing for the delivery so as to return them straight away, otherwise a collection will need to be arranged. Contact us via e-mail at sales@sheppardsdiy.co.uk. 

We will refund or exchange goods up to a maximum of 10 days after purchase. If you wish to return/exchange any goods, you must first contact us via email at sales@sheppardsdiy.co.uk. As far as faulty goods are concerned, we aim to check all items prior to delivery and ensure that they are of a high standard, without any damages. If you find the goods to be faulty, they will be re-examined upon return and if found to be faulty then a full refund or exchange will take place. We will also fully cover the cost for carriage if the items are faulty. If you have received your order and are simply unhappy with a part of it, or it turns out to be different to what you ordered, then you may send it back to us. However, this will most likely incur a restocking fee of up to 25%. So long as the item(s) are still in brand new condition and in the original packaging we will issue a refund, less a restocking charge which varies from item to item. You will however, be liable for the return carriage cost. We would ask that the goods be dispatched within 10 days of receiving them and they are returned via the same method in which they were sent (e.g. courier). We do not accept returns on products made to order (e.g. bespoke worktops). This does not affect your statutory rights. 

Once an item has been fitted / worked on we are unable to return this item. If the item turns out to be faulty we shall send an engineer out to check it over.